Your feedback is very important to us!

Whether you'd like to send a compliment, provide feedback about a concern or make a complaint, your comments are welcome.

Please send all feedback to:


Post to:
Communications Department
Saint John of God Hospitaller Services
Suite 1-3
Lingfield House
Lingfield Point
Co Durham

If you have a complaint

We value feedback about our service and take seriously any complaints or concerns we receive. To help us handle complaints efficiently, please contact us with details of your complaint/concern by post or email at the addresses above.

All complaints received will be recorded and investigated promptly. An acknowledgement of your complaint will be sent to you within 7 working days and a full response will be given within 14 working days of receipt of your complaint. Should it not be possible to conclude within this time, the person investigating the complaint will update you every 7 days until the complaint can be concluded.

We will endeavor at all times to seek a resolution to your complaint.

As part of our complaints procedure, all outcomes are monitored and recorded.