Intensive Housing Management Services

SJOG’s Intensive Housing Management (IHM) service assists people living in supported housing, helping them maintain their tenancies and live safely and independently in their home.

Our service includes comprehensive landlord services that exceed typical expectations. We offer additional support tailored to those with specific care needs. This service is ideal for tenants experiencing challenging periods who require short-term assistance or for anyone needing long-term support to ensure their tenancy is sustained.

SJOG acts as the landlord and provides all tenants with an easy-to-understand tenancy agreement, clearly outlining the responsibilities of both the tenant and the landlord. This service is funded through a service charge, which is included in the gross rent.

What is provided?

Tailored, ongoing support

• Each tenant is assigned a Housing Officer as their main point of contact to assist with rent payments, housing benefits, and reporting maintenance issues.
• Tailored support before tenants move in by assessing and agreeing on support needs with Adult Social Care and the tenant's representative or family member.
• A Housing Support Plan is established at the start of the tenancy, which is reviewed regularly. Tenants have access to 24-hour advice regarding this plan.
• Materials to help tenants understand their tenancy rights and responsibilities, and supports them in meeting these obligations.
• Ongoing liaison with other parties involved in the tenant’s care and support services.
• Collaborate with the tenant's family members and representatives to ensure support is adequate and tailored to their needs.

Well-maintained, appropriate and safe properties

• Volunteer opportunities, and assistance with moving to another accommodation.
• Regular safety and maintenance checks are performed to ensure a safe and healthy living environment.
• Advice and assistance on using household equipment.
• Adaptations are made to the property to ensure its suitability for the tenant.
• All necessary electrical items are PAT tested.

Independent living

• Additional support such as helping tenants to live as independently as possible, settle into the community and to access employment or volunteering opportunities.
• Help with move-on to other accommodation.

The service ensures that a person's home is comfortable and somewhere people can feel secure.

Repairs and maintenance

As part of the service repairs and maintenance, including ‘odd jobs,’ are carried out by SJOG’s ‘handyperson’ team. This ensures repairs are conducted promptly by a consistent group of people, fostering familiarity and ease for tenants. These jobs, typically the tenant's responsibility under other agreements, can include:

• Help with decorating
• Laying flooring
• Assembling furniture

Our inhouse Green Team supports with gardening and outdoor space renovation to keep properties clean and pleasant too.

Accessing the service

SJOG’s Intensive Housing Management Service is available nationally and can be accessed via referral from the local authority care team.